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:~$ sudo chmod 0644 /var/www/osticket/upload/include/ost-config.php :~$ sudo systemctl restart apache2Īnd finally, change the permissions on the osTicket configuration file. So, to apply the changes, restart Apache. Then, enable the new VirtualHost: :~$ sudo ln -s /etc/apache2/sites-available/nf /etc/apache2/sites-enabled/nfĮnables Apache’s rewrite module: :~$ sudo a2enmod rewrite Then save the changes and close the editor. Now create a new VirtualHost for osTicket: :~$ sudo nano /etc/apache2/sites-available/nfĮrrorLog $/_access.log combinedĢ.- Creating a new VirtualHost for osTicketĬhange the value of ServerName to your own. The next step is to enable the default settings: :~$ sudo cp upload/include/ost-sampleconfig.php upload/include/ost-config.phpĪlso, change the owner of the newly generated folder: :~$ sudo chown -R www-data:www-data /var/www/osticket
#Osticket download archive install#
Note: If you do not have unzip installed, you can do it by running the command sudo apt install unzip
HTTP request sent, awaiting response… 206 Partial Content HTTP request sent, awaiting response… 302 Found So, with the help of the wget command, download osTicket. :~$ sudo chown -R www-data:www-data /var/www/osticketĪccess the folder and change its permissions: :~$ cd /var/www/osticket Now you need to download the osTicket package, to do this create a new folder and make apache the owner of it. Refresh the permissions and exit the console: FLUSH PRIVILEGES Įxit 1.- Creating a new database for osTicket 2.- Download osTicket on Ubuntu 20.04 Now the next step is to create a new database and user for osTicket.Īccess the MariaDB shell: :~$ sudo mysql -u root -pĪnd now, create the new database: CREATE DATABASE ticket Ĭreate the new user and assign him/her permissions on the new database: GRANT ALL ON ticket.* TO 'ticketuser' IDENTIFIED BY 'ticketpss' php7.4 php7.4-common php7.4-gmp php7.4-curl php7.4-mbstring php7.4-xmlrpc php7.4-mysql php7.4-gd php7.4-bcmath php7.4-xml php7.4-cli php-pear php7.4-zip php7.4-sqlite3 php7.4-snmp php-db graphviz php7.4-curl php7.4-ldap dbconfig-common php-imap php-intl php-apcu
In addition to LAMP, some PHP modules must be installed.
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MySQL user must have FULL privileges on the database.
#Osticket download archive password#
You will need one MySQL database with valid user, password and hostname handy during installation. To install osTicket, your web server must have PHP 5.6 (or better) and MySQL 5.0 (or better) installed. So as you can notice, it is quite useful for serious and even educational projects.